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Feedback, Complaints and Compliments

Peppercorn Services Inc. welcomes your feedback, whether it is a complaint, a compliment or any other comment. You can provide your feedback by calling us on 02 4587 0222, sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by simply filling in the form below, printing it out and sending it to:

The Executive Officer
Peppercorn Services Inc.
320 George Street, Windsor, NSW 2756
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax:  02 4587 0200

A copy of our Complaint Policy can be obtained by calling the front desk on 02 4587 0222.

Click Here to download the feedback form

For Service Users

We aim to provide you the best service possible and will always be pleased to hear your feedback.  Your compliments, complaints, suggestions and general feedback let us know what we do well and where we can improve.  Please feel free to talk to one of our team or if you prefer, to the Service Manager or the Executive Officer. 

If you prefer, someone else can advocate or speak on your behalf and you may remain anonymous.

If your complaint or concern is not resolved to your satisfaction, you may choose to contact the NSW Ombudsman at www.ombo.nsw.gov.au or 1800 451 524.

Quick Links

Aged Care Charter of Rights and Responsibilites for Home Care - PDF Version
Aged Care Charter of Rights and Responsibilites for Home Care - Link to audio version
NSW Carers Charter

 

 

Our contact info

Peppercorn Place
320 George Street, Windsor, NSW 2756 
T: 02 4587 0222  F: 02 4587 0200
E: frontdesk@psinc.com.au

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